Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


- Cancellation before shipment is free. Cancellation after the order has been shipped is subject to an 8% processing fee and the actual cost of return shipping.

- Contact us as soon as possible if you wish to cancel your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returns must be in new, unused condition, complete with the original box, instructions, warranty cards, etc. We do not accept returns on items purchased from third party retailers. If you send us a return which is not complete, a restocking/re-boxing fee will be charged. All packages refused by customers without prior written consent will be charged for return shipping.

To start a return, you can contact us at Please do not send the products back to us before first confirming with us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are issued to the original method of payment after the products have been received and inspected. The customer is responsible for a return shipping charge for bikes and accessories, which will be deducted from your refund.

Return Authorizations (RA) are valid for seven (7) calendar days after they have been issued. Products returned after the expiration date or without an RA will not receive a refund and the customer will have to pay shipping for the item to be returned to them or forfeit the item.

You can always contact us for any return questions at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.
We do not accept returns on helmets, batteries or products marked as “closeout” items.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at