Warranty

Warranty Policy

All Fahrbike bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the original owner against all manufacturing defects.(All free accessories are not covered by warranty service.)

Fahrbike will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

1. Frames
Fahrbike Ebike frames are covered by a replacement warranty for 2 year.
This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. Changeover labor must be performed by an authorized Fahrbike employee.
Fahrbkie reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Fahrbike’s discretion.
Frame issues excluded from this warranty include but are not limited to:
â—ŹCorrosion
â—ŹPaint fade, scratches, and impact marks
â—ŹImpact damage
â—ŹNon-reversible modification (such as drilling or welding)
â—ŹChain guard mounted to the frame, if applicable

2. Batteries
Fahrbike batteries are covered by a 1-year prorated warranty.
For 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at prorated cost will have a new 1-year warranty based on the prorated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by Fahrbike.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Fahrbike;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Fahrbike with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner's Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside the United States.
9. In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:
â—ŹCaused by charging by a battery charger not intended or appropriate for use with the Battery, or the improper use of a battery charger;
â—ŹWhere any of the seals on the battery are broken or show evidence of tampering;
â—ŹWhere the battery has been used in equipment other than the bike for which it is specified;
â—ŹThe corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend that you use a battery of other brands on Fahrbike e-bikes.

3. Parts & Components
Original Fahrbike parts & components are covered by a 2-year limited warranty. When all the spare parts for warranty are sent to the customer, the customer will be responsible for the cost of shipping.
This Limited Warranty does not cover:
1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
3. Labor charges for part replacement or changeover;
4. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
5. Scratches, dents, and cosmetic damage not caused by Fahrbike;
6. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
7. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Fahrbike for the Products;
8. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
9. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
10. Ordinary wear and tear, not resulting from defects in workmanship or materials. Wear and tear can be assessed by Fahrbike.

How to get warranty help

If you need warranty assistance, please contact us through our contact form and email us.

Email: service@fahrbike.com

Limitations

This warranty is extended from the date of purchase and is only provided to the original purchaser and is not transferable. Proof of purchase may be required. This warranty is expressly limited to the replacement of defective items, and all decisions under this warranty will be at the sole discretion of Fahrbike. We expressly refuse to take any responsibility for any damage, failure or loss caused by unauthorized service or use of unauthorized components.

The above remedies are the only remedies under this warranty. Any and all other possible applicable remedies and damages are not included, including but not limited to incidental or indirect damages, damage to other property or any punitive damages. Any guarantees that may be implied by law in other ways, including but not limited to any implied guarantees of merchantability or suitability for a particular purpose, are excluded. Please refer to the documentation that came with your bike for possible further restrictions.

This limited warranty gives consumers specific legal rights. Consumers may also have other legal rights that vary from state to state or from country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitation or exclusion may not apply to you. If a competent court determines that certain provisions of this limited warranty are not applicable, the determination shall not affect any other provisions of this limited warranty, and all other provisions shall apply.